Returns & Exchanges
At X, we want you to be completely satisfied with your purchase, which is why we offer a seamless 30-day return policy for all unworn apparel. If your new fashion piece isn't the perfect fit, we are here to help you find an alternative or process a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the garments are in their original, unworn condition.
Attach the Label
Download and print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing